FAQ 1dompet — All Answers Here

The identity verification (KYC) process at 1dompet is simple and secure. You will need to upload a clear photo of your MyKad (front and back) or a valid passport. Documents must be clearly legible — ensure there is no glare, blurriness, or covered sections. The review process typically completes within 1 to 24 working hours. Once verified, your daily withdrawal limit will be automatically increased.

No. 1dompet's policy allows only one account per individual only. Each phone number, email address, and MyKad number can only be linked to one account. Violations of this policy may result in account suspension and forfeiture of balances and bonuses. If you are having trouble accessing an existing account, please use the password reset option or contact our support team.

Changing the phone number on your 1dompet account must be done through our customer support team for security reasons. Contact us via Live Chat in the app and provide your account number, identification document, and the new phone number you wish to register. A cross-verification process will be carried out before any changes are applied to ensure your account's security.

1dompet accepts a variety of local Malaysia payment methods to make your transactions easier:

• Online bank transfer — Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong
• Digital wallet — Touch 'n Go eWallet, GrabPay, Boost
• FPX — instant transfer from all major Malaysian banks
• Visa & Mastercard debit/credit cards
• Crypto — USDT and Bitcoin for international transactions

Minimum deposit starts from RM10 and is credited to your account instantly upon successful payment.

The majority of withdrawal requests at 1dompet are processed within 15 minutes to 2 hours after the request is confirmed. Processing time depends on the withdrawal method selected and when the request is submitted. Withdrawals requested outside bank business hours (after 10 PM) may take until the following morning. Members with fully verified accounts enjoy faster processing. The minimum withdrawal limit is RM30.

Some common reasons why withdrawals are rejected or delayed include:

• Account has not completed the identity verification (KYC) process
• Bonus wagering requirements not yet met before withdrawal was requested
• The bank account details entered are incorrect or do not match the 1dompet account name
• Exceeding the set daily withdrawal limit
• Activities that require additional security review

Check the page Withdrawal for the full guide or contact our support team for immediate assistance.

1dompet does not charge any fees for deposits and withdrawals on the platform's end. However, your payment provider or bank may apply transfer charges according to their own terms. We recommend checking with your bank or digital wallet provider before transacting to avoid any unexpected third-party charges.

New 1dompet members are eligible to receive Welcome Bonus credited directly to your account after your first successful deposit. This bonus can be used across all game types available on the platform. The bonus amount and percentage are subject to current promotions — check the Promotions tab in the app for the latest offers. The welcome bonus carries a minimum wagering requirement that must be met before withdrawals are permitted.

Wagering requirements mean you need to wager a specified amount before bonus funds can be converted into withdrawable cash. For example, if you receive a RM50 bonus with a 20x wagering requirement, you must place wagers totalling RM1,000 (RM50 × 20) using those bonus funds before a withdrawal is permitted. Always review each bonus's terms carefully in the 1dompet app to make sure you understand the conditions set.

Yes. 1dompet offers a weekly cashback programme for all active members. The cashback percentage is based on your VIP membership tier — the higher the tier, the greater the cashback you receive. Cashback is credited automatically at the start of each week with no manual claim required. Additional benefits include a daily reload bonus, birthday bonus, and special promotions during Malaysian festive seasons.

Every time a bonus is credited to your account, a notification will be sent via the 1dompet app and SMS to your registered phone number. You can also check your current bonus balance and bonus history in the "Bonus Wallet" section of your account dashboard. Make sure app notifications are enabled so you never miss any new promotional offers.

Log in to your account and go to Settings → Security → Two-Factor Authentication. Choose your preferred 2FA method — either via SMS OTP, email, or an authenticator app such as Google Authenticator. Follow the instructions to link your chosen method. Once 2FA is enabled, every login attempt from a new device will require an additional verification code on top of your password.

Act immediately with the following steps:

• Change password immediately via the "Forgot Password" option if you are still able to log in
• Contact 1dompet Support via Live Chat and request a temporary account freeze for investigation
• Check login history under Settings → Security → Login Activity to identify unrecognised devices
• Log out of all devices using the "Log Out All Sessions" option in security settings

The 1dompet security team will investigate and securely restore your account after identity verification.

Not at all. 1dompet staff will never ask for your OTP, password, PIN, or credit card details through any channel — including phone calls, SMS, WhatsApp, email, or social media. If you receive any message or call claiming to be from 1dompet and requesting such sensitive information, it is a fraud attempt. Report it directly to our team via Live Chat in the app.

1dompet offers a wide range of entertainment options on one integrated platform:

• Bingo — interactive bingo with themed rooms and cash prizes at all times
• Video Slots — hundreds of slots from leading providers with high RTP
• Live Casino — Baccarat, Blackjack, Roulette, and Sic Bo with real dealers
• Sports Betting — EPL, Malaysia League, NBA, tennis, golf, and esports
• Fish Shooting Games — interactive arcade games with exciting prizes
• Lottery & Numbers — 4D, TOTO, and local number games

Check Game Lobby for a full list of all the latest games.

Bingo on 1dompet is simple and fun. Head to the Bingo, select a game room based on ticket values that suit your budget, then purchase your chosen tickets before the round begins. Numbers are drawn randomly and the system will automatically mark matching numbers on your card. Complete the required pattern — row, column, or diagonal — before other players to win a prize. There is also an Auto-Daub feature that marks numbers automatically if you prefer a more relaxed experience.

Yes. All games on 1dompet use a Random Number Generator (RNG) that has been verified and certified by an independent auditing body. The RNG ensures every game round is completely random and cannot be manipulated by any party. Live Casino games feature real dealers streamed live from a licensed studio, ensuring full transparency for players. The return-to-player (RTP) percentage for each game can be found in its individual game information.

The 1dompet app can be downloaded directly from the official page Download ours to avoid counterfeit or unsafe versions. The app is available for Android (APK file) and iOS (via TestFlight or direct profile). For Android users, make sure you enable the "Allow Installation from Unknown Sources" setting before installing the APK. The app file size is small and compatible with most devices running Android 7.0+ or iOS 12+.

Try the following troubleshooting steps in order:

• Close the app completely and reopen it
• Check your internet connection — use a stable WiFi or mobile data connection
• Clear the app cache via Settings → App → 1dompet → Clear Cache
• Update the app to the latest version from the Download
• Restart your device
• Uninstall and reinstall the app if the problem persists

If none of the steps above help, contact our support team and include your device model and operating system version.

Yes. 1dompet is fully accessible via mobile or desktop web browser with no app installation required. The 1dompet website is fully responsive and optimised for all screen sizes. That said, using the native app delivers a smoother experience, including push notifications, biometric login, and faster load times compared to the browser version.